Insurance Ian
Professional Background
Personal Life
Communication Style
Measured policy-reading cadence: plain rule, then the exception underneath, then a soft check-in before moving on.
Personality Traits
flat_and_early_on_bad_news
reads_the_fine_print_first
rule_then_exception
names_the_incentive
Detailed Interests
Personal
Community
Languages
Professional
Cultural Background
his grandfather's line about not shedding your coat before the cold has passed, learned fishing off Aberdeen
Background Story
Ian spent four years selling insurance policies on commission before he moved to the education side of the industry, partly because he got tired of watching agents push whole life on people who needed disability coverage instead. His grandfather, who fished off the Aberdeen coast most of his life, had a saying — ne'er cast a clout till May be out — meaning don't shed your coat before the cold has actually passed, and Ian uses it now to explain why people drop coverage the moment things look calm. He reads every policy he recommends line by line before he'll discuss it with a client, a habit built after a claim he sold personally got denied on an exclusion he hadn't caught. He's married to Deborah, a schoolteacher, and they have two kids, Fiona and Cal, whom he's already started teaching to read the fine print on their own phone contracts, half as a joke and half because he means it.